Please get in touch to discuss your needs or make an appointment with the occupational therapist. We offer face-to-face and Telehealth appointments using the secure Coviu platform.

Contact Us

Mobile: 0481 515 205

Email: [email protected]

Submit your enquiry here:

Funding

NDIS registered provider No. 4050040727 (QLD only)

Charging the standard rate set by the NDIS

Download our NDIS Service Agreement here

Download our Telehealth Consent Form here

Cancellation Policy

If a participant makes a short-notice cancellation, which is two business days before the service, or does not show up at the scheduled appointment within a reasonable time, the provider may charge up to 100% of the agreed price for the cancelled appointment. The therapist will use reminder systems to avoid this occurring. Exceptions include sudden illness or other unavoidable circumstances. Gold Coast Occupational Therapy will only claim for a cancellation if they have not found alternative non-contact billable work. The NDIS cancellation policy can be found on page 21 of the NDIA Price Guide 2020-21.

Privacy Policy

See our Privacy and Information Management Policy here.

Complaints Policy

Gold Coast Occupational Therapy welcomes your feedback as we aim to continuously improve our services. If the Participant wishes to give Gold Coast Occupational Therapy feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Meredith Gardiner, Occupational Therapist in person, on 0481 515 205 or email [email protected]

If the Participant would prefer to speak about their concerns with someone other than the Provider they can contact the NDIS Quality & Safeguards Commission on 1800 035 544, or go to their website to lodge an online complaint: https://www.ndiscommission.gov.au/about/complaints.

The participant can also contact the Australian Health Practitioner Regulation Agency on 1300 419 495 or visit: http://www.ahpra.gov.au/Notifications/Make-a-complaint.aspx

Please ask for a copy of our Incident Management Policy.